In rare cases, where you wish to return or exchange full or partial order because of any damage in the product (not applicable in case of fabrics measuring below 5 meters), you may place a request for return on the website or exchange by sending us an email at service@duratexintl.com with your order number in subject, image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to the conditions. Note: Products below 5 meters are not returnable or exchangeable unless defective.

When Product is Defective or Damage
REFUND POLICY
In all instances of returns, the customer shall get a full refund against the returned products.
Customer can return the package through any courier service. You are requested to send us the courier waybill number along with the receipt and we shall refund the courier charge to the requested bank account.
All refunds are by default processed as bank transfers of equivalent value.
COVERED as Defect or Damage
The fabric is abruptly torn and is not usable.
The structure is loosely woven in part or areas, or weave is damaged or torn.
NOT COVERED as Defect or Damage
Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on the respective product page.
Any fabric ordered below 5 meters of measurement doesn’t qualify for a return.
Exchange
Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
The exchange price of products shall be calculated on the net payable price of the item(s) and not on MRP.
Conditions of Returned Products
The tags on the product should be intact.
The product should be unwashed, unused, unstitched and in an undamaged condition.
The item needs to be returned along with the original packaging.
The difference in perceived quality
It is possible that after receiving the fabric, the same may not be suitable for your specific use and may not sustain a particular process. Every fabric has ideal uses mentioned in the specifications tab on the product page of the website. For the same reason, we strongly advise you to order a sample and test the fabric yourself before placing the bulk order. For example, A fabric which is ideally used for dupattas and stoles may not be useful for Kurtis and thus may not sustain heavy value addition.